Error Codes
Error Code 386
Error Code 386: DISPENSER OFFLINE - NO HOPPERS
Resolution:
1. Check the computer area network connectors in the dispenser.
2. Power down the ATM in the proper sequence. From the Main Menu screen, select System Parameters (5) followed by Shut Down the Terminal (4). When the indication that it is safe to turn off the terminal is displayed on the screen push the Power ON/OFF switch to the OFF position. After about ten seconds, push the Power ON/OFF switch to the ON position to start the terminal.
3. Replace the dispenser mechanism if the error persists.
Error Code 384
Error Code 384: DISPENSER CASSETTES EMPTY (ALL)
Resolution: All cassettes report no notes. Reload cassettes. Clear the terminal error.
Error Code 9781011
Error Code: 9781011
Result: Fail to capture fingerprint with device error
Resolution:Check whether the device is normal or not