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Error Code 20002

Error Code 20002

Result: CASH IS NOT ENOUGH

(This error occurs when the number of bills is “0” after the final payment transaction is made.)

 Note: Error occurs when the low level sensor (CS6/16/26&NS6/16) detects that the cassettes is at a low level in “Low currency check enable” mode.

Solution:

1. Fill cash and set the number of bills.

* In “Low Currency Enable” Mode:

1. Check if CS6/16/26(NS6/16) hole on the side of the cassettes is matching with CS6/16/26(NS6/16) after installing the cassette.

2. Check if the reflection plate of the CS6/16/26(NS6/16) sensor is polluted in the cassette.

3. Check if CS6/16/26(NS6/16) sensor is polluted, cable is cut, or the connector is wrongly inserted.

4. Check logic related to CS6/16/26(NS6/16) of the Cash Dispenser Unit board.

Error Code 20003

Error Code 20003

Result: THE REJECT BOX IS FULL

(This error occurs when the sum of rejected bills during the transaction and the rejected bills during the test is more than 50 after finally executing “Cassette Total”.)

Solution:

1. Execute “Cassette Total” after moving cash from the reject box.

Error Code 20004

Error Code 20004

Result: The security door is open. The sensor detects that the security door is open.

Solution:

1. Close the security door.

2. Check if the security door can be mechanically opened and closed by the door switch.

3. Check if cable between the door switch and the Control Electronics is cut.

Error Code 20005

Error Code 20005

Result: 

CASH DISPENSER UNIT DATA (COUNTRY, CASSETTE, SHUTTER) SETTING ERROR

(This error usually occurs during initialization.)

Solution:

1. Check Cash Dispenser Unit information.

2. Check battery back-up SRAM.

3. Check the battery.