What if the ATM incorrectly dispenses the wrong amount?

For National ATM Systems ATMs, we ask that the ATM user and or the merchant call our toll free # and speak to our dispute resolution department. We will handle the dispute for the customer or merchant. The customer can also at anytime call their financial institution and file a Reg E claim. The ATM stores the information in the form of a journal. Every transaction is recorded with the requested amount and dispensed amounts. Once a dispute is filed a copy of the journal is taken from the ATM to see the results. If the claim is supported, National ATM Systems will make arrangements with the customer to return any due amounts.



Does ATM Theft Occur?

The answer unfortunately is yes. However, it is very unlikely to happen. National ATM Systems advises clients of the best possible location for safety as well as maximized customer traffic. This is a free service when processing through National ATM Systems. We advise all merchants to have security cameras in place to mitigate theft.  

Theft Prevention Tips

  • Ensure the ATM is bolted to the floor using the correct bolts.
  • Install cameras at the location.
  • Install an alarm system with a cellular back-up.
  • Remove cash nightly.

If theft is still a concern, you can obtain insurance on the ATM and the vault cash.