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Error Codes

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Error Code 13

Error Code 13

Result: BGD DONE GOOD; No money is dispensed, screen and receipt display system unavailable.

Possible Cause:

Communication was normal, but response header does not match request.

Error Code 11

Error Code 11

Result: NO CONNECT; No money is dispensed, screen and receipt display system unavailable.

Possible Cause:

1. Used up all radial attempts and got Busy Signal for each attempt or No Dial Tone for each attempt.

2. Got connected and never received ENQ within time-out period (14 seconds.)

Error Code 6

Error Code 6

BGD NO DIALTONE

Possible Cause:

1. Used up all radial attempts and got No Dial Tone for each attempt.

2. Check local telephone line for proper operation.

3. Telephone hardware problems.

Result:

No money is dispensed, screen and receipt display system unavailable.

Error Code 5

Error Code 5

CONNECT 1200 BAUD THEN LOST CARRIER OR CONNECTION - HOST HUNG UP

Possible Cause:

1. Telephone line is not dedicated. (ATM is being used with other devices connected to the line.)

2. Telephone line is noisy and in general has poor quality characteristics.

3. Baud rate set too high for telephone line conditions. Change the baud rate settings.

4. Modem may be defective.

Result:

No money is dispensed, screen and receipt display system unavailable.