FAQs

What is the best denomination to use in the ATM?

Typically the US $20 note is the most common bill in circulation and is the best fit overall. US $5, $10, $50, $100 bills can be put into an ATM.

How do I get paid?

The surcharge income generated by the ATM can be sent everyday or monthly to an account of your choice. Monthly surcharge payouts are sent electronically to your bank account on the 10th of each month.

How much money do I have to allow the customer to withdraw on a transaction?

Most ATMs are capable of dispensing 40 notes per dispense (ie. $800 using denomination $20). Network requirements mandate a customer to be able to withdraw up to $200 per transaction. Withdrawal settings less than $200 per transaction may impose heavy fines to the vault cash owner for each transaction. National ATM Systems requires this $200 minimum be followed. 

What information is required to be placed on the ATM?

Three items must be on or displayed on-screen at every ATM.

• Operational and suspicious activity notification - This notification is for the customer informing them who is operating the terminal and a phone # to get in touch with them in case of problems.
• Network Stickers - The ATM should display each network available to the customer in order for the customer to see if their card(s) will work at the ATM.
• Fee Notice in certain states (Massachusetts, Wyoming, Vermont, and USVI)
  - This notification is required to be displayed on the monitor indicating the surcharge fee for surchargeable transactions. *The Financial Institution (FI) who issued the card may also charge a fee if the ATM is outside of their branded terminals. The ATM company has no control over the fee assessed by the FI.*

Heavy fines have been imposed by the networks and lawsuits have been reported to have been initiated by customers claiming violation of rights under Federal Regulation E. National ATM Systems has a 100% compliance policy at our terminals.